Terms and Conditions
Our Commitment to be Fair
Our values are FAIRNESS, CARE, HONESTY, ENTHUSIASM, LOYALTY and OUTSTANDING SERVICE and these values guide the spirit of our contract with you. Although our Ts and Cs do not list all the provisions of the Consumer Protection (Distance Selling) Regulations 2000, we are committed to abide by these regulations. But we want to go further. Instead of offering you 7 days during which you can change your mind, we will give you 21 days from the day you receive your product as long as you return it to us in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken).
This is the topline summary of the agreement we have with you when you place order from us:
- Thank you for placing your order with sailorted.com - we appreciate it.
- We will send you an email acknowledging your order one hour after you've placed it.
- Your order is accepted and the contract between us is concluded when the product you ordered is despatched.
- We will debit the payment from your chosen method of payment at the time we despatch your goods.
- You may cancel your contract with us for the goods you order at any time up to the end of the 21 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. There are some conditions that you should check first which are set out in Contract Details no.4 below.
All the other contractual details are are set out under ‘T's and C's: The Contract Details’; below.
T's and C's - The Contract Details Sailor Ted website is operated by
Sailor Ted Limited
The Square, Yarmouth, Isle of Wight, PO41 0NS.
Registered Company Number 2057757 (Incorporated in England) VAT Number 442 548 057
If you have any questions regarding the Sailor Ted website please contact us on 01983 761721 , email us at email@example.com or write to us at, Sailor Ted Ltd, The Square, Yarmouth, Isle of Wight, PO41 0NS.
1.1 The prices payable for goods that you order are as set out in Sailor Ted website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order. Where a reduced price is shown the item/s have been on sale at the higher price for 28 days or more.
1.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
1.3 Price and availability information is subject to change without notice.
Please note that all prices are listed in GBP British Pounds Sterling (£) and payments and charges are made in GBP British Pounds Sterling and then converted to your local currency by your payment card issuer.
2.1 Payment can be made by the methods provided for you on the sailorted.com website and you must be over 18 to make a payment.
2.2 We will debit the payment from your chosen method of payment at the time we dispatch your goods, or pass your order on to a third party for dispatch, as appropriate.
2.3 All prices include VAT (where applicable) at the applicable current UK rate.
3. Acknowledging your order
3.1 Following your confirmation of your order, we will hold your order for at least one hour to give you the opportunity to make last minute changes, and we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.
3.2 If during processing we discover for any unforeseen reason that we cannot complete order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).
3.3 Your order is accepted and the contract concluded when the product ordered is despatched.
4. Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the 21 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4.2 You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
4.3 To cancel your contract you must notify us by telephone, email, or in writing.
4.4 If you receive an item that you did not order, please notify us as soon as possible.
4.5 If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. Our returns address is:
Sailor Ted, The Square, Yarmouth, Isle of Wight, PO41 0NS.
Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.
4.6 Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5. Cancellation by us
5.1 We reserve the right to cancel the order if:
we have insufficient stock to deliver the goods you have ordered
we cannot obtain payment
a product, price, or offer description fault has been identified
we do not deliver to your area
5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
5.3 We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
6. Delivery of goods to you
6.1 Sailor Ted will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.2 Delivery will be made as soon as possible after your order is accepted.
6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
7. Damaged or Faulty Items
7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.
8. Use and storage of data
Sailor Ted does not store any personal or credit card information.
9. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
10. Entire agreement